Terms & Conditions

Welcome to ChildCare.pk. These Terms & Conditions govern your use of the ChildCare.pk website, online consultation services, communication services, doctor registration and verification services, patient services, payments, refunds, and any other service provided through or in connection with ChildCare.pk.

ChildCare.pk is designed to connect parents, guardians, patients, and families with qualified child healthcare professionals for online medical consultation. Our goal is to make access to pediatric healthcare simpler, faster, private, and convenient.

Please read these Terms & Conditions carefully before using ChildCare.pk.

By accessing our website, registering as a doctor, requesting a consultation, communicating with a doctor, making a payment, or otherwise using ChildCare.pk, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use ChildCare.pk.

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1 About ChildCare.pk

ChildCare.pk is an online healthcare platform intended to facilitate access to child healthcare professionals and online medical consultations.

Depending on the service available at the time, ChildCare.pk may facilitate communication between a patient or parent/guardian and a healthcare professional through channels including WhatsApp, telephone, email, text communication, or other digital communication methods.

ChildCare.pk is not intended to replace emergency medical services, hospital emergency departments, or in-person medical examination where such examination is clinically necessary.

An online consultation is based on the information available to the doctor at the time of consultation.

The healthcare professional may ask questions, review information provided by the patient or parent/guardian, assess symptoms, provide medical advice, recommend further investigation, or prescribe medication where clinically and legally appropriate.

2 Acceptance of These Terms

By using ChildCare.pk, you agree to:

• Provide truthful and accurate information.
• Use the platform only for legitimate healthcare purposes.
• Respect doctors, staff, patients, and other users.
• Not misuse the website or consultation service.
• Not attempt to deceive ChildCare.pk or a healthcare professional.
• Not submit fraudulent information.
• Not impersonate another person.
• Not interfere with the operation of ChildCare.pk.
• Follow applicable laws and regulations.
• Accept that online medical consultation has inherent limitations.

If you are registering or requesting a consultation on behalf of a child, you confirm that you are acting as the child's parent, guardian, or an appropriately authorized person.

3 Important Medical Disclaimer

ChildCare.pk provides a platform for facilitating communication between patients and healthcare professionals.

ChildCare.pk does not itself diagnose patients, prescribe medicines, or provide medical treatment.

Medical advice is provided by the healthcare professional conducting the consultation.

The doctor makes clinical decisions based on the information supplied by the patient or parent/guardian and any information that can reasonably be assessed through the online consultation.

Because online consultation does not always allow a doctor to physically examine a child, perform vital-sign measurements, conduct laboratory tests, perform imaging, or directly observe every aspect of the child's condition, online medical consultation has limitations.

The doctor may therefore recommend an in-person examination, emergency care, laboratory investigation, imaging, or consultation with another specialist where appropriate.

4 Online Medical Advice Is Not a Guarantee

The medical advice provided through ChildCare.pk is based on the information available to the doctor.

The doctor does not personally know the patient before the consultation and may not be able to independently verify every statement, symptom, medical history, photograph, document, medicine, allergy, or other information provided by the patient or parent/guardian.

Therefore, the doctor provides what they consider to be the best appropriate medical advice based on the information and medical history provided to them.

Medical advice cannot be guaranteed to produce a particular result.

No representation is made that a consultation will always result in a diagnosis, prescription, improvement, recovery, or prevention of a medical condition.

Medical conditions can change after a consultation, and new symptoms may require reassessment.

5 Patient Information Is Critical

The quality and safety of an online consultation depends significantly on the accuracy and completeness of information supplied by the patient or parent/guardian.

You must provide relevant information honestly, including, where applicable:

• Child's age.
• Symptoms.
• Duration of symptoms.
• Previous medical history.
• Existing medical conditions.
• Allergies.
• Current medicines.
• Previous treatments.
• Relevant laboratory reports.
• Relevant imaging.
• Previous diagnoses.
• Pregnancy-related information where relevant.
• Any known drug reactions.
• Any other information reasonably relevant to the consultation.

You must not deliberately hide information that could affect medical decision-making.

If you do not know an answer, simply tell the doctor that you do not know.

Do not guess medical information simply to complete a consultation.

6 Emergency Situations

ChildCare.pk is not an emergency medical service.

If a child is experiencing a potentially life-threatening emergency, severe breathing difficulty, unconsciousness, seizures, severe bleeding, serious injury, poisoning, severe allergic reaction, or another condition that appears to require immediate physical medical attention, the parent or guardian should seek emergency medical care immediately.

Do not delay emergency treatment while waiting for an online consultation, WhatsApp response, email, text message, or website response.

The healthcare professional may also instruct the patient or guardian to seek immediate in-person medical care.

Following such advice is the responsibility of the patient or guardian.

7 No Guarantee of Diagnosis

Online consultation cannot guarantee that every medical condition will be identified.

Some conditions require: physical examination, laboratory testing, imaging, monitoring, observation, specialist assessment, hospital evaluation, or other clinical procedures.

If the doctor believes additional assessment is necessary, the patient should follow that recommendation.

8 Legal Use of Medical Advice

Medical advice provided through ChildCare.pk is medical advice and is not intended to constitute legal advice, legal evidence, forensic certification, or a legal opinion.

9 Information Provided by the Patient

The patient or parent/guardian understands that the doctor may not independently know whether the information provided is complete or accurate.

10 Patient Responsibility

Patients and parents/guardians remain responsible for providing truthful information and following appropriate medical instructions.

11 Doctor Registration and Eligibility

Doctors must provide accurate professional information for verification.

12 Doctor Credential Privacy

ChildCare.pk does not sell doctors' credentials.

13 Doctor Duty to Maintain Accurate Information

Doctors must keep their information current and accurate.

14 False Doctor Information

Providing false credentials is a serious violation and may result in suspension and reporting.

15 Doctor Consultation Notifications

Doctors may receive notifications about consultation requests.

16 Doctor Confidentiality

Doctors must treat patient information as confidential.

17 Patient Privacy

ChildCare.pk aims to maintain confidential communication.

18 Consultation Through WhatsApp

Consultations may be facilitated through WhatsApp, subject to WhatsApp's own terms.

19 No Unnecessary Recording

Unauthorized recording or distribution of private consultations is prohibited.

20 Patient Abuse and Harassment

Abusive behavior toward doctors or staff is prohibited.

21 Spam Policy

Spam is not tolerated and may result in immediate banning.

22 Multiple Accounts

Creating multiple accounts to evade restrictions is prohibited.

23 Fraud and Misuse

Fraudulent activity is strictly prohibited and may be reported.

24 Refund Policy

Refunds are processed within 24 hours when applicable.

25 No Refund Abuse

Fraudulent refund requests may result in account restrictions.

26 Service Disruption Policy

Uninterrupted service cannot be guaranteed.

27 Doctor Unavailability

Doctors may occasionally become unavailable.

28 Response Times

Response times are estimates, not guarantees.

29 Prescriptions

Prescriptions are at the doctor's discretion.

30 No Pharmacy Ownership or Medical Sales Requirement

Patients are not required to buy medicines from a specific pharmacy.

31 No Pharmaceutical Marketing

Patient information is not used for pharmaceutical marketing.

32 Doctor-Patient Relationship

The consultation is between the patient and doctor.

33 No Guarantee of Medical Outcome

ChildCare.pk cannot guarantee a specific medical outcome.

34 Third-Party Services

ChildCare.pk may depend on third-party services.

35 Website Content

General website content is educational.

36 Accuracy of Website Information

Information may change and is not guaranteed to be error-free.

37 Intellectual Property

ChildCare.pk materials are protected by intellectual property laws.

38 Prohibited Website Activities

Unauthorized access, malware, and scraping are prohibited.

39 Account Suspension and Termination

Accounts may be suspended for violations.

40 Ban Evasion

Attempting to evade a ban is prohibited.

41 Reporting Misconduct

Serious concerns may be reported to ChildCare.pk.

42 Good-Faith Investigations

ChildCare.pk may investigate suspected abuse.

43 Professional Regulatory Matters

Doctors must comply with professional standards.

44 Patient-Doctor Communication

Communication should be professional.

45 Children and Guardians

Parents/guardians are responsible for providing accurate information.

46 Consent and Authorization

Users must be appropriately authorized.

47 Information From Reports and Photographs

Doctors may request relevant medical documents.

48 False Patient Information

Providing false information is prohibited.

49 Medical Certificates and Official Documents

Doctors may refuse to issue certificates.

50 No Legal, Insurance, Employment, or Court Guarantee

Consultations do not guarantee acceptance by any institution.

51 Limitation of Platform Responsibility

ChildCare.pk is not responsible for certain outcomes.

52 Limitation Regarding Doctors

Verification does not guarantee every medical outcome.

53 User Reviews and Feedback

Reviews must be truthful.

54 Communications From ChildCare.pk

ChildCare.pk may contact users for service-related purposes.

55 Pricing

Fees are displayed before purchase.

56 Payment Confirmation

Consultations are confirmed after successful payment.

57 Taxes and Government Charges

Applicable taxes may apply.

58 Service Availability

Services may be modified or suspended.

59 Force Majeure

ChildCare.pk is not responsible for delays beyond reasonable control.

60 Changes to These Terms

These Terms may be updated from time to time.

61 Privacy Policy

These Terms should be read with the Privacy Policy.

62 No Sale of Patient Information

ChildCare.pk does not sell patient information.

63 No Sale of Doctor Credentials

ChildCare.pk does not sell doctors' credentials.

64 Security and Confidentiality

Reasonable security measures are taken.

65 Children's Safety

Child safety is a primary consideration.

66 Second Opinions

Patients may seek second opinions.

67 Follow-Up Care

Follow-up care may be recommended.

68 Patient-Doctor Disputes

Disputes may be reviewed from a platform perspective.

69 No Guarantee of Continuous Doctor Availability

Doctors are not guaranteed to be continuously available.

70 Account Security

Users are responsible for account security.

71 Misuse of Doctor Contact Information

Patients must not misuse doctor contact information.

72 Misuse of Patient Contact Information

Doctors must not misuse patient contact information.

73 Cooperation With Lawful Requests

ChildCare.pk may cooperate with lawful requests.

74 Evidence Preservation

Relevant records may be preserved for investigation.

75 Reporting Fraudulent Credentials

Fraudulent credentials may be reported to authorities.

76 No Defamation

False allegations are prohibited.

77 Communication Standards

All users should communicate respectfully.

78 Accessibility

ChildCare.pk aims to be accessible.

79 Third-Party Links

External links are not endorsed.

80 No Unauthorized Commercial Use

Commercial use requires authorization.

81 Termination by User

Users may stop using ChildCare.pk at any time.

82 Effect of Termination

Access may be disabled and pending services cancelled.

83 Independent Professional Judgment

Doctors exercise independent judgment.

84 Patient Requests for Specific Medicines

Doctors are not obligated to prescribe requested medicines.

85 Information Accuracy and Medical Safety

Incorrect information should be corrected promptly.

86 Child Weight and Age

Accurate weight and age are important for pediatric consultations.

87 No Self-Medication Guarantee

Online consultation does not eliminate medication risks.

88 Limitation of Digital Communication

Digital communication has limitations.

89 No Substitute for Emergency Care

Online consultation is not a substitute for emergency care.

90 Governing Law and Jurisdiction

These Terms are governed by Pakistani law.

91 Severability

Invalid provisions may be severed.

92 No Waiver

Failure to enforce a provision is not a waiver.

93 Entire Agreement

These Terms form the entire agreement.

94 Questions and Complaints

Contact ChildCare.pk with questions or complaints.

95 Our Core Principles

ChildCare.pk operates around honesty, respect, and privacy.

96 Final Medical Disclaimer

97 Final Privacy and Data Statement

98 Final Patient Conduct Rule

Spam, harassment, and fraud are prohibited.

99 Final Doctor Conduct Rule

Doctors must maintain professional integrity.

100 Our Promise

By using ChildCare.pk, you confirm that you have read, understood, and agreed to these Terms & Conditions.

ChildCare.pk — Connecting Families With Child Healthcare Professionals.

Last Updated: August 14, 2026

📚 External resource: Pakistan Medical & Dental Council (PMDC)